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Job Description
- Monitor critical application performance and availability
- Summarize and review performance trends in operations status meetings
- Assist staff in the troubleshooting and root-cause diagnosis of performance issues
- Maintain and enhance dashboards and reports to meet requirements of IT and business users
- On-board additional applications for monitoring
- Mentor and train staff on APM products and Best Practices
- Provide regular status updates and project documentation to support efforts at customer engagements
- Ensure health of the APM deployment and update software with any necessary service packs
- Maintain accurate deployment documentation
Required Skills:
- Degree in Computer Science, Computer Engineering, Information Technology, Information Systems or a related technical discipline
- 4+ years IT working experience in the areas of Application Performance Management, application monitoring, System administration, performance engineering, or development
- 3+ years of Dynatrace Technology experience
- APM Industry Associate Certification or any Dynatrace product Certification is highly desirable
- 2+ years of experience in software engineering and Object Oriented Programming (OOP) in .NET, Java, JavaScript frameworks
- Experience with Cloud and Infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
- Experience with database technologies (Oracle, DB2, MS SQL)
- Good understanding of distributed applications
- Good understanding of web and enterprise applications
- Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
- Excellent organizational/time management skills
- Must have strong interpersonal communication skills and a passion to learn new technology
- Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
- Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results.
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