Location: Chennai / Bangalore
Shift Timings: 24*7 rotational shift
Primary Skill: IBM Tivoli Composite Application Manager (ITCAM) .
ITCAM Administration Maintain Administrator definitions (Adds/Deletes etc.) Configuration of event group filter management Installation/Management Document installation procedures Installation and configuration of ITCAM Agents Installation and configuration of standard rule base Installation and configuration of middleware notification software if any Work with appropriate teams/towers to ensure installation of the monitoring agent Customization and configuration of the monitoring application Interface with Server Administrators to assist in defining monitor thresholds and severities. Monitor health check output daily Performance Tuning Monitor ITCAM agent related statistics Monitor event console related statistics Perform trend analysis on data Define related indicators to monitor Perform tuning based on above information Security Management Follow and apply Security recommendations /requirements as defined in security policies (i.e. CIRATS) Conduct required security health checks and audits Application Maintenance Implementation and maintenance of infrastructure related jobs and automation scripts Implementation and maintenance of agent policies Implementation and maintenance of event console related jobs and automation scripts Implementation and maintenance of event console related health-checking scripts Weekly evaluation of all events to check for event consistency Installation and maintenance of agent health checking, log monitoring and agent management maintenance automation Implementation and maintenance of monitoring application related jobs and automation scripts (i.e. health checking) Implementation and maintenance of data collection, summarization, and pruning policies Troubleshooting and Problem Resolution ITCAM related problem tickets Notification, middleware notification and event console tool related problem tickets Refer unresolved technical problems to appropriate level of technical support Primary focal point for ITCAM related issues Primary focal point for any event console, notification, and/or middleware notification, related trouble ticketing bridge issues Focal point for critical emergency ITCAM outages and problems Troubleshoot problems at the infrastructure level Troubleshoot problems at the monitoring application level Troubleshoot problems at the event console and notification application level Troubleshoot problems at the WebGUI tool level Corrective action when infrastructure related monitored levels are below specified limits Corrective action when monitoring application related monitored levels are below specified limits Corrective action when event console and/or notification related monitored levels are below specified limits Corrective action when WebGUI related monitored levels are below specified limits Perform & participate in Root Cause Analysis as needed Backup and Restore Configure backup tool configurations files to backup required application files Validate backups Perform recovery Provide 24 x 7 on-call support (vendor provides updated contact information for support personnel) Change Management Submit related change requests Perform “Requester” change management activities (e.g. get approvals,) Participate in change management meetings for representation of changes. Create changes and manage coordination change windows Process and Procedures Documentation of the base infrastructure environment Documentation of monitoring environment Documentation of event console environment Documentation of the notification environment Document support procedures for all components of Event Notification Service Document support procedures and maintain in Wiki or any other given repository Tools Support The Tools Support Service consists of maintaining a set of scripts/automation in support of the infrastructure and security. Release/Patch/Upgrade Management/Software Currency Installation, evaluation, test and planning for application and database patches, releases and upgrades across all supported environment. Including the agent version upgrades that may be part of the patch, release or upgrade. Release/Patch/Upgrade Management/Software Currency (continued) Installation, evaluation, test and planning for ITCAM agent patches, releases and upgrades in all the supported environment. Development, installation, and test to modification of rule base in the lab environment.
Our client is a global IT services and solutions organization offering services in business consulting and technology implementation. Leveraging Cloud, Analytics, Digital and Security paradigms, it delivers consulting and technology services coupled with proprietary execution models and IP to its clients. They have offices across Bangalore, Hyderabad & Chennai in India, Middle East and across US.
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