Avaya L3+/ L4 support Engineer
JD - Avaya UC Lead Engineer
Experience: 10 + Years
Role: Avaya L3+/ L4 support Engineer
Location: Bhimavaram/ Hyderabad (First preference Bhimavaram)
Travel Flexibility: Yes, domestic travel may be required based on the Project requirement.
Primary Skill Set:
- AVAYA S87XX, S8800, S8500 etc
- Avaya Aura Communication Manager
- Avaya Aura Contact Center
- Call Center Elite
- Session Mangers
- System Manager
- Session Initiated Protocol
- IP Office
- Media-gateways G650, G700, G450, G430
- Voice mail system MAS, MSS, AAM, CMM, Audix etc
- CMS, Symon, NICE, Verint etc
- Presence Servers
- Session Boarder Controllers
- Avaya Breeze, Scopia
- WFO recorder
- AAEP Qifiniti
- Call recording server CDR
- Monitoring Tools Prognosis, Nectar (Smart point), AlarmTraq etc
- Well versed with ASA, Putty, SSH, SAL etc.
- Hands-On Experience in Primitive maintenance, installation activities, Firmware, Patch upgrades on Circuit Pack and Media Modules.
- Good Knowledge about CM, System Platform, Virtual Machines / Cloud, LSP/ESS concepts and networking
- Sound knowledge in Servers Linux paths and logs search.
- Good to have knowledge on Onboarding of Devices to Monitoring tools.
Our client is a major IT services organization specialized in providing solutions across App Dev, Asset Management, Cloud, Security etc.
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